Why I support local business: Bobo's

My regular readers already know that I’m big on supporting the local business over the chains from out of town. There are a lot of reasons to do this - and better customer service is just one of them.

This evening, I stopped in Bobo’s on Moana Lane to buy a new ski boot bag. My old Daleboot bag from the Utah days was ripped up and simply embarassing. Anyway, I had a $25 BoboCash card in my wallet and thought, “hey, now’s the time to spend it.”

I picked out the bag and went to pay, handing the cashier the BoboCash card. She looked and looked through the computer, but couldn’t find the number or whatever. Bottom line: I couldn’t use the card. Since I needed the bag, and it wasn’t any cheaper online, I got it anyway.

The busy cashier did her very best to accomodate me, even calling some of the other help over, but to no avail. They suggested I email the company or stop in another time to try and fix the thing. I left thinking that I just needed to get over it, and move on. Stuff happens.

Maven loves Bobo’sSo, I was really surprised to see this email a few minutes ago:

Hello Cynthia,

Robert called you to let you know we will fix your gift card.

Will you please e-mail me the exact number on the back of your gift card.  We will re-activate it for you, but we just wanted to make sure it is correct so you don’t have any problems.

I apologize for the inconvenience when you came in today :)  Thanks for your patience.

Thanks,

Becky

Bobos Ski & Board Shop

Needless perhaps, to say, but I emailed the number back, and I’ve just counted myself among the many loyal - and for good reason - customers of Bobo’s.

-maven